Preliminary FAQ — These are the most commonly asked questions about our products and services.

Products & Features

Our cold plunges feature advanced chilling systems that maintain a consistent, precise water temperature without the need for ice. Traditional ice baths require manual ice replenishment and offer less temperature control. Our units are designed for daily use with minimal maintenance.

Cold plunge therapy has been associated with reduced inflammation, improved circulation, enhanced muscle recovery, boosted immune response, and improved mental clarity. We recommend consulting with your healthcare provider before beginning any cold therapy regimen.

Our infrared saunas utilize full-spectrum infrared technology, including near, mid, and far infrared wavelengths. This provides a comprehensive therapeutic experience targeting muscle recovery, detoxification, and relaxation at lower, more comfortable temperatures than traditional saunas.

Electrical requirements vary by model. Some units operate on a standard 120V household outlet, while larger models may require a dedicated 240V circuit. Detailed electrical specifications are listed on each product page. We recommend consulting a licensed electrician for installation.

Ordering & Payment

  • We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as financing options on qualifying orders. Details on financing will be provided at checkout.

  • Orders may be modified or cancelled within 24 hours of placement, provided the item has not yet shipped. Please contact our support team as soon as possible to request changes.

  • Yes, we offer flexible financing options on qualifying purchases. Details and terms will be available during the checkout process. Approval is subject to credit review.

Shipping & Delivery

  • Standard processing takes 3–5 business days. Shipping transit times vary by location and product size, typically ranging from 5–15 business days for domestic orders. You will receive tracking information once your order ships.

  • At this time, we ship within the continental United States. International shipping options are being evaluated and may become available in the future. Please contact us for special arrangements.

  • Please inspect all deliveries upon arrival and document any damage with photos before signing. Report any damage to our support team within 48 hours of delivery. We will arrange a replacement or resolution promptly. Please see our full Shipping & Returns policy for details.

Returns & Warranty

  • We offer a 30-day return window from the date of delivery for unused items in original packaging. Return shipping costs may apply. Custom or special-order items may be subject to restocking fees. See our Shipping & Returns page for complete details.

  • Our products come with manufacturer warranties that vary by product category. Coverage typically includes structural components, mechanical systems, and heating/cooling elements. Cosmetic wear and improper use are generally excluded. Full warranty details are provided with each product.

  • Contact our support team with your order number, a description of the issue, and supporting photos. Our team will guide you through the claims process and work toward a timely resolution.

Care & Maintenance

Regular maintenance includes monitoring water quality, cleaning filters as recommended, and periodically draining and sanitizing the unit. Specific maintenance schedules and instructions are included with your product documentation.

Wipe down interior surfaces after each use with a soft, damp cloth. Avoid using harsh chemical cleaners on wood surfaces. Ensure adequate ventilation around the unit. Detailed care instructions are provided in your owner's manual.